- Defined scope and deliverables
- Reason-code aligned approach to disputes and evidence
- Outputs suitable for partner and executive review
Executive positioning
This is not a diagnostic.
It is a response architecture.
When fraud events escalate, the risk is no longer detection performance — it is governance failure: unclear ownership, delayed escalation, undocumented rationale, and regulatory missteps.
This engagement designs the governance architecture required to manage high-exposure fraud and scam events with defined authority, defensible documentation, and board-level control.
What this solves
- Ambiguity between alert, incident, and regulatory consideration
- Inconsistent fraud-to-compliance handover
- Escalation delays during high-exposure events
- Weak documentation and audit defensibility
- Lack of structured executive visibility
The objective is controlled incident handling, regulatory defensibility, and decision authority clarity during live events.
Scope
- Incident taxonomy and severity model (alert → case → incident → regulatory event)
- Escalation thresholds (exposure, typology, reputational risk)
- Fraud-to-Compliance handover criteria
- Documentation standards (evidence trail + decision rationale)
- Executive oversight triggers and reporting cadence
- Partner escalation and communication protocol
Typical engagement phases
Phase 1 — Response Audit (Weeks 1–2)
- Current-state workflow mapping
- Escalation and ownership review
- Documentation gap assessment
Phase 2 — Framework Design (Weeks 3–4)
- Incident taxonomy and threshold model
- RACI architecture
- Reporting and oversight structure
Phase 3 — Operationalisation (Weeks 5–6)
- Playbook rollout
- Template deployment
- Governance cadence activation
Compressed option (3–4 weeks)
For smaller teams or lower complexity environments, a condensed implementation pathway is available.
- Accelerated workflow and escalation review
- Core threshold and RACI definition
- Playbook baseline and template rollout
- Governance KPI structure
Extended calibration and partner alignment can be layered post-engagement.
Output
- Incident Governance Playbook (board-ready)
- Escalation authority matrix and decision tree
- Regulatory defensibility documentation standard
- Executive and board reporting framework
- Implementation-ready runbooks and templates
The result is a structured, defensible fraud response framework capable of supporting sustainable growth and regulatory confidence.